This page contains details of the Motorcycles Direct Motorcycle Servicing Plan. Should you have any queries regarding this document, please do not hesitate to contact our Service Centre on 01923 221125.
1.1. AGREEMENT – means this service plan for the Motorcycle made between the Customer and Motorcycles Direct, the terms and conditions of which are set out in this document.
1.2. APPLICATION FORM - means the Motorcycles Direct Motorcycle Service Plan application form signed by the
Customer that sets out the “End Date” and indicates the latest date on which Servicing may be carried out.
1.3. CONFIRMATION STATEMENT means the statement provided to the Customer by the Dealer with the Application
Form which includes details of the Plan Price.
1.4. CUSTOMER - means the person, firm or company whose details appear on the Application Form. Where the
customer is a partnership then each partner separately and all partners jointly shall be responsible for the Customer’s obligations under this Agreement.
1.5. GEOGRAPHICAL LIMITS - United Kingdom (means Great Britain and Northern Ireland, and for the avoidance of
doubt shall include the Channel Islands and the Isle of Man).
1.6. MOTORCYCLES DIRECT - means Motorcycles Direct Limited trading as Motorcycles Direct (UK), a company incorporated in England and Wales (company number 03254737) and whose registered office is Motorcycles Direct, 59-63 Queens Road, Watford, WD17 2QN.
1.7. MOTORCYCLE - means the Customer’s motorcycle as detailed on the Application Form.
1.8. PLAN PRICE – means the total cost to the Customer as set out in the section headed “Product Details” on the
1.9. SCHEDULE OF WORK - means the “Services” detailed in the attached Service & Maintenance Schedule which are to be carried out on the Motorcycle within the Geographical Limits.
1.10. SERVICE AND SERVICING - means the servicing of the Motorcycle as set out in the Schedule of Work.
1.11. VALVE CLEARANCE CHECK – means when included in a Service, only for the cost of checking valve clearances. Further work to carry out adjustment is not covered by the Motorcycles Direct Motorcycle Service Plan unless specifically added to this Agreement as an extra maintenance option.
2. PARTIES AND COMMENCEMENT
This Agreement is between the Customer and Motorcycles Direct. It shall be binding on Motorcycles Direct and the Customer when it has been signed by both parties and the one-off up-front payment has been received by Motorcycles Direct.
3. CUSTOMER’S OBLIGATIONS
The Customer will:
3.1. Pay for the Services in advance by a single one-off payment as detailed in the Confirmation Statement.
3.2. Produce to Motorcycles Direct this Agreement prior to each Service being carried out.
3.3. Notify Motorcycles Direct if Your principal address, as shown on the Application Form changes.
3.4. Notify Motorcycles Direct if the registration plate identification or any other identification mark of the Motorcycle changes.
3.5. Not make, or permit to be made, any mechanical alterations or modifications to the manufacturer standard specification of the Motorcycle without obtaining the prior written consent of Motorcycles Direct.
4. MOTORCYCLES DIRECT OBLIGATIONS
Motorcycles Direct will:
4.1. Carry out Servicing as soon as is reasonably practicable after being requested to do so by the Customer. Colchester
Kawasaki is not obliged to carry out a Service until the Customer has produced this Agreement to the Dealer, provided
that a Service is due in accordance with the Schedule of Work.
4.2. Provide the Customer with a copy of the Application Form and this Agreement.
The Customer may, subject to payment for the Services being received in full, transfer their rights and obligations under this Agreement to a subsequent owner of the Motorcycle provided that they give written notice of the transfer to Motorcycles Direct within 30 days of the transfer stating the name and address of the subsequent owner and the date of transfer. Failure to adhere to this clause 6 may invalidate Your Agreement. There is no charge for processing valid assignments in line with this clause.
This Agreement shall terminate on the earliest of the following events:
6.1. On the end date specified on the plan documents (start date plus duration);
6.2. On the Vehicle having received the Schedule of Work covered by the plan;
6.3. On Motorcycles Direct giving notice of cancellation in writing to the Customer.
6.4. Where the Customer is in breach of any of his obligations under this Agreement
If this Agreement is cancelled by or on behalf of the Customer, NO REFUND OF THE PLAN COST IS ALLOWED.
8. PERSONAL INFORMATION
8.1. Your personal data will be held and processed by Motorcycles Direct for the purpose of administering and
fulfilling this Agreement. Any of Your personal information held or processed in relation to this Agreement will be held and/or processed in accordance with the Data Protection Act 1998.
8.2. By signing the Application Form the Customer agrees that Motorcycles Direct may use personal information
relating to the Customer which it obtains in relation to this Agreement for marketing and market research purposes.
8.3. The Customer may withdraw their consent under clause 8.2 at any time by writing to Motorcycles Direct at the address stated in clause 1 (Definitions).
9.1. A non-returnable initial set up fee of £35.00 (including VAT) is included within the Plan Price.
9.2. The terms and conditions of this Agreement cannot be altered or amended unless agreed between Motorcycles Direct and the Customer.
9.3. The mileage quoted does not guarantee the true distance covered by the Motorcycle, and is indicated only as a guide to when Servicing is due. Failure to maintain the odometer (mileage recorder) in working order or disconnecting it or tampering with it will invalidate this Agreement. Any change of odometer (mileage recorder) must be notified to Motorcycles Direct with the new mileage reading within 9 days of a change in odometer, by recorded delivery or registered post.
10. HOW TO BOOK A SERVICE
Take the Motorcycle to the Motorcycles Direct and provide the service manager with a copy of this Agreement.
11. COMPLAINTS AND CONCILIATION
In the unlikely event of a dispute occurring, you should contact Motorcycles Direct by telephone on 01206 860006, email email@example.com or alternatively send the complaint in writing to Motorcycles Direct, 59-63 Queens Road, Watford, WD17 2QN.